Interior Lalanne-style sheep

Purchase Protection

We have been working for 5 years and during this time we had one incident when a buyer needed help after making a purchase in our store - the package was stuck at the post office in the recipient’s city for 2 months. But everything ended well, and you can be sure that we will assist you throughout the entire process until you receive your order.

Reach out to the Cozytte

Send a message to us from any social page or e-mail marked on our website, if there’s an issue. Our team know business best—by reaching out to us first we can try to resolve the issue before payment systems or post steps in.

Privacy & Refunds Policy
Privacy Policy:
We care about your security and anonymity.
All your data specified when placing an order and other actions on the site, and in correspondence with a Cozytte representative are confidential and cannot be transferred to third parties.

Refund Policy:
I am, Madina Bazarova, responsible for the quality of the chairs that we sell under the Cozytte brand.We make them for long-term use with pleasure.

1. In the event that during the manufacturing process the technology or quality of materials was violated, resulting in a violation of the functionality of the product, the buyer can receive a full or partial refund of the paid cost of the product after an appropriate check and discussion with the client in each individual situation.
2. If the malfunction is due to misuse or abuse of the product - the fault of the customer, no refund will be made.
3. In the event that the parcel was damaged during transportation, on an individual basis, the client can count on financial and other assistance for damages, for example, replacing the defective part with an identical one.
4. In case of loss of the parcel by the delivery service of the sender's country and its absence in the tracking system for more then 4 (four) months, the client can receive a refund, or a similar product instead of the lost one.
5. In case of loss of the parcel by the delivery service of the country of the recipient or services - intermediaries (after crossing the borders of shipping country), no compensation is paid. But we value each client and will contribute to the search for the lost shipment and will try to offer other assistance so that the client is not left abandoned.
6. The buyer within 2 weeks can return a non-defective product, the costs of packaging and shipping the product to the sender, the client assumes. Refunds are made after the manufacturer receives the package and checks the integrity of the product.

We ask you to treat the chosen product with care, as it is made from natural materials that should not be wetted, soiled, burned, or scratched.
Please do not use the chairs in the rain, at picnics, in cat rooms where the wood and fur can be peeled off if this is a problem. Do not let children paint on the chairs as only dry cleaning is possible.

Feel free to contact with any questions on the contacts listed on the site.